For IT pros, success isn’t just found in the day-to-day technical challenges you solve. It’s also used to communicate positively with those around you, which isn’t always easy when you spend most of your time behind a computer. Learning a few key people skills will be what carries you to the next level in your career.
IT pros must deal with customer service too, and you should know that it takes approximately 12 good experiences to make up for one bad one. You’d hate to be the cause of that customer’s grievance, which could lose your company more money and reputation than you might realize. As an IT pro, you have a responsibility to develop some of the top skills required for dealing with people and businesses on a daily basis. Read More ›